Patient Rights

Every Patient’s rights include, but are not limited, to the following:

To have access to services regardless of ability to pay, sex, religion, race, or belief in compliance with federal and state laws and Patient Care America policies and procedures.
To be treated with respect and dignity.
To be assured confidentiality in treatment and records.
To approve and or refuse release of information to any outside vendor, unless being transferred to another facility or company or as required by law or third party payment contract.
To have access to the physician coordinating your care
The right to view information regarding your diagnosis and treatment.
To be educated on the Patient Care America procedure for receiving, reviewing, and resolving your complaints.
To obtain a thorough and clear explanation of the total invoice for services rendered and products supplied to you.
To receive care in a timely and appropriate manner to suit your needs.
To obtain care free of abuse: i.e., mental, physical, or emotional.
To have your personal property, home, and space respected.
To have knowledgeable and competent healthcare professionals provide your care.
To declare who is authorized to make medical decisions on your behalf in the case you cannot do so yourself.
To decline treatment and supplies, as permitted by law, and be knowledgeable of the health risk of such refusal.
To partake in the plan of care of your choice, including but not limited to: discharge planning, treatment, and services.
To be educated on the type of care you will be provided, who will administer the prescribed services, who will overseethe services, and the contact information for all healthcare providers along with the frequency and quantity of visits, unit charges, and to be informed orally and written as soon as any changes are made in your treatment of care no more than 30 working days from the date the agency becomes aware of the change.

Patient Responsibilities

Every patient has responsibilities which include, but are not limited to the following:

To provide, to the best his/her knowledge, accurate and complete information about present medications and health conditions.
To inform Patient Care America of any changes in condition to the appropriate healthcare staff.
To follow treatment plan exactly as ordered by your physician.
To make sure all appointments are kept and if for any reason your appointment cannot be kept contact Patient CareAmerica.
To call immediately if a Patient Care America employee does not show at scheduled time.
To verify all Patient Care America employees before letting them in the home by checking their ID badge and looking at the logo on their company polo.
To at all times respect all Patient Care America healthcare professionals regardless of race, sex, orientation, creed, and or age.
To respect all Patient Care America equipment and property.
To fulfill all monetary obligations to Patient Care America in a timely matter.

Complaint/Grievance Procedure

At any time if you feel you are not receiving adequate care you may express your concerns to Patient Care America by way of written letter, email, or via phone.

Patient Care America
3890 Park Central Blvd N.
Pompano Beach, FL 33064
Phone: 1-(866) 348-0441
Fax: 1-(888) 503 6982
Attention: Indira Seoane, Compliance Officer
Email: [email protected]

If for any reason you feel Patient Care America has not handled your issue in the way you see fit, you may also contact your local health department or health regulation agency, Patient Care America’s local health department and regulation agency (Florida Department of Health) and/or our accrediting organization, the Accreditation Commission for Health Care (ACHC).

Florida Department of Health
4052 Bald Cypress Way
Tallahassee, FL 32399-3251
Phone: 850-488-0595
Fax: 850-487-9626

Accreditation Commission for Health Care (ACHC)
139 Weston Oaks Court
Cary, NC 27513
Phone: 855-937-2242
Fax: 919-785-3011
Email: [email protected]